Using MyPoints FAQs

The MyPoints program uses cookies to track your shopping and other activities, so your browsers have to be set to accept third party cookies. That's how the MyPoints recognizes you when you sign in. This also allows us to personalize the website to your interests, lets you access your account information, and helps us keep track of your activity on our site. When you leave our site to shop on one of our partners' sites or to learn more about a merchant offer, a tool called a merchant aggregator will set a tracking cookie on your browser. This tracking cookie identifies you as a MyPoints member to the merchant partner so that when you make a purchase, they know to report it back to MyPoints and we know to credit your account with Points.
Please refer to How do I adjust my privacy settings to accept third party cookies? for specific instructions on adjusting your settings.

Click on the "Forgot password" link that appears on the "Sign In" page. Enter the email address and zip code associated with your account and click "Submit." Once you've done that, MyPoints will send you a Reset Password email. Click on the link within this email and you'll be taken to the Reset Password page. Create a new password and you'll be ready to sign in.

Unless specifically stated in the offer details, you won't earn Points for gift card or gift certificate purchases.

These are terms that are sometimes used to describe how often you can get a Point award:
- (Once): MyPoints members can only earn Points for this offer once; you can make more purchases or transactions made through this offer, but they will not get you any more Points.
- (Daily): MyPoints members can earn Points for this offer once a day. As soon as the calendar flips to the next day (at midnight Pacific Standard Time), you can earn Points for this offer all over again.
- (Monthly): MyPoints members can earn Points for this offer once a month; any purchases or transactions made through this offer in the same calendar month won't get you any more Points.
If no frequency is mentioned with an offer, then the offer has no limit.

Your Points will expire only if you are inactive for a period of 12 consecutive months. Please see the MyPoints Terms of Service for our definition of inactivity.

Your Points will not expire as long as you do one of the following within a period of 12 consecutive months: website visit, email response (clickthru), survey completion, profile update or any Point-earning or spending transaction.

We hope that you do not opt to close your MyPoints account. However, if you wish to close your account, visit the My Account page, where you will find the option to close your account. You can find the My Account page by clicking here.

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