Top FAQs


How do I ensure that I will receive my Points for a purchase?

You can ensure that you'll receive purchase Points by doing the following:

  • 1. Always visit MyPoints.com and click on the merchant you wish to purchase with.
  • 2. Immediately make your purchase before doing anything else, as the merchants will track you as being from MyPoints for only a short time (usually it tracks as long as you do not close the browser window or navigate away from that merchant's web site.)
  • 3. Only use coupon codes provided by MyPoints, as coupon codes from other sites may disrupt our tracking. If this happens your purchase will not be tracked as a MyPoints purchase and therefore will not be eligible for Points.

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How long does it take to see the Points for a purchase in my account statement?

It may take up to 30 days to see purchase Points reflected in your account statement due to partner merchant reporting (i.e. company purchases via MyPoints) at varying intervals. Many, but not all, partner merchants report purchasing data within 2-5 business days. However travel purchases such as air, hotel and car may not post to your account until 30 days following use of services. Once your purchase has been reported to MyPoints, Point data is posted to your account and will be in a pending state for 30 days from the post date (not the purchase date). If after 30 days from the purchase date you still do not see the Points in your account, please click on the activity in question in your Account Statement and follow the instructions on how to contact Member Services.

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What do I do if my Point total is missing or incorrect for a transaction?

First, please allow up to 30 days for Points to appear in your account. If your Points have not appeared after 30 days:

  • Go to the "My Account" page (the "My Account" link appears on the top-right of every page on the site)
  • Within "My Statement," find the transaction in question and expand the transaction by clicking on the "[+]" symbol
  • Click on the "Contact Member Services" link that appears within the Description and submit a Member Services request
If you can't find the merchant clickthru in your statement, email Member Services and provide them with a copy of the purchase confirmation email you received from the merchant. To do this, copy and paste the confirmation email into the web form to Member Services (we can't accept attachments). Your purchase confirmation must include the merchant name, date of purchase, order number and subtotal (excluding taxes and shipping).

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What are pending Points?

These are earned Points that have been reported to us by the merchant, but not yet available for redemption. Points go into a pending period to allow for returns or cancelled orders.

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When I make a purchase through MyPoints, will I earn Points for tax, shipping and handling?

Points are only awarded for the subtotal of your purchase–excluding sales tax, shipping and handling.

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What do I do if I'm not receiving any BonusMails or if BonusMails are being delivered to my "bulk" or "spam" folders?

For some members, BonusMail gets caught by overzealous spam filters. The easiest way to make sure you get your BonusMail delivered to your inbox is to add BonusMailReply@MyPoints.com to your email address book or contact list. If you have done this and are still not receiving BonusMails, please contact MyPoints Member Services.

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