Most of our partner merchants (the companies you reach through MyPoints) report transactions to MyPoints once a month. When you earn Points for making a purchase or registering for an online service, the Points usually post within 30 days. Sometimes, though, it might take more time for us to get that information from a particular merchant. Worst-case scenario is 90 days, but that's rare. Points for reading MyPoints emails are posted to your account right away.
What do I do if my Point total is missing or incorrect for a transaction?
First, please allow up to 30 days for Points to appear in your account.
If your Points have not appeared after 30 days:
Go to the "My Account" page (the "My Account" link appears on the top-right of every page on the site)
Within "My Statement," find the transaction in question and expand the transaction by clicking on the "[+]" symbol
Click on the "Contact Member Services" link that appears within the Description and submit a Member Services request
If you can't find the transaction in your statement, email Member Services and provide them with a copy of the purchase confirmation email you received from the merchant. To do this, copy and paste the confirmation email into your email to Member Services (we can't accept attachments). Your purchase confirmation must include the merchant name, date of purchase, order number and subtotal (excluding taxes and shipping).
What are pending Points?
These are earned Points that have been reported to us by the merchant, but not yet available for redemption. Points go into a pending period to allow for returns or cancelled orders.
When I make a purchase through MyPoints, will I earn Points for tax, shipping and handling?
Points are only awarded for the subtotal of your purchase–excluding sales tax, shipping and handling.
What do I do if I'm not receiving any BonusMails or if BonusMails are being delivered to my "bulk" or "spam" folders?
For some members, BonusMail gets caught by overzealous spam filters. The easiest way to make sure you get your BonusMail delivered to your inbox is to add BonusMailReply@MyPoints.com to your email address book or contact list. If you have done this and are still not receiving BonusMails, please contact MyPoints Member Services.
