Technical FAQs


What is a cookie?

A cookie is a teeny data file, recorded in your web browser's Preferences folder, created by some web sites so they can recognize you when you return. For instance, any time you ask a site to remember your password, you're authorizing it to create a cookie. We're one of those web sites. Not only do we create cookies, our partner sites create them too.

Your cookie ensures that you can access your account online and that all the Points you earn get credited to you. To keep things running smoothly, make sure you set your privacy settings to allow third-party cookies. This lets our partners identify you as a MyPoints member and report your purchases back to us so we can credit your account with the right number of Points.

If you don't want to allow your browser to accept all third-party cookies, you need to manually add the following web sites and cookies to your trusted list to receive your Points:

  • mypoints.com
  • linksynergy.com
  • bfast.com
  • cc-dt.com
  • qksrv.net
  • anrdoezrs.net
  • tkqlhce.com
  • dpbolvw.net
  • kqzyfj.com
  • jdoqocy.com
  • cj.com

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How do I adjust my privacy settings to accept third party cookies?

Most browsers, by default, do not allow third-party cookies. This is a problem for us&#ndash;it's the only way we can credit your Points. To make sure MyPoints can recognize you, please follow the directions for your browser. Also, make sure that the date and time are correctly set on your computer. This can affect your cookie settings. If you continue to experience problems, please contact Member Services with a detailed explanation, including the text of any error message you might be getting, and we will do our best to help you.

For Internet Explorer (IE6 or IE7)

Step 1: Find out which version of IE you're using. Go to the Menu bar and select "Help." From the dropdown menu, highlight About Internet Explorer. If the popup box says you are using a version higher than Version 6, you do not need to adjust your settings. Just click the "OK" button on the About Internet Explorer window to close the window. If you have Version 6 or earlier, go to Step 2.

Step 2: Go to Menu bar. Select "Tools". From the pulldown menu, select "Internet Options." Click the third tab, labeled "Privacy." If you are using IE6 and have not installed Service Pack 2, click the "Edit" button. If you have installed Service Pack 2 or IE7, you will see a "Sites" button instead of an "Edit" button. Click on that.

Step 3: Add MyPoints.com and MyPoints merchant aggregators (see list above) to your trusted web sites and cookie list. These merchant aggregators host most of the offers on our web site. When you click on an offer, the merchant aggregator sets a cookie that identifies you as a MyPoints member. This lets the merchant report your purchases to us so we can credit the points to your MyPoints account. These cookies are set when you click through to a partner site from MyPoints.com or through a MyPoints email link. A few additional instructions:

  • If you copy and paste your entries, please make sure that there is no extra space after the .com. An extra space will cause an invalid entry.
  • When you are finished, click the "Allow" button ("Enter" won't add MyPoints to the list). This will add MyPoints to your trusted Web sites, allowing you to earn Points. Click "OK" to close the Per Site Privacy Actions window. Click "OK" to close the Internet Options window.

For AOL

To adjust your settings and add MyPoints to the list of trusted sites, go to the AOL toolbar and click "Settings." Click "Preferences," then "Internet Properties." This opens the IE 6 Privacy and Security dialog box, and you can follow the instructions for IE 6 (above) to set MyPoints and the affiliate sites listed above as trusted sites. When you are done, close Internet Explorer and continue to use your AOL browser.

For Mozilla Firefox

To add MyPoints to the list of trusted sites in Mozilla Firefox, click on "Options" under Tools on the Task Bar. A new window, labeled Options, will appear. In this window select the Privacy tab. Under Cookies, select "Exceptions." In this new window, labeled Exceptions–Cookies, you can submit the email addresses of the trusted websites listed above. Select "Close" in the Exceptions–Cookies window. Finally, select "OK" in the Options window.

For Netscape

Double-click the "Preferences" under "Edit" on your Task Bar. Select "Advanced" and click on "Accept All Cookies" or add the Web sites in the list above to your accepted Web sites list.

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Is MyPoints compatible with all browsers?

Though MyPoints works well in a wide variety of browsers, we suggest that you use the latest version of one of the following browsers to ensure the highest quality MyPoints experience:

  • MS Internet Explorer
  • AOL
  • Netscape
  • FireFox
  • Mozilla
  • Opera
Netscape users: Many Web sites no longer support Netscape version 4.7. To properly view all our merchant sites, it is recommended that you upgrade to the latest version. Please note: Mac users must use Safari.

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